Privacy Policy

  1. About INFORMATION WE COLLECT
    We may collect information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you:
    Place an order on our website
    Return an item or make an exchange
    Inquire about our services
    Receive a gift certificate
    Create an account
    Are referred to us through a marketing promotion
    Participate in a marketing survey, promotion or event
    We maintain the data that you provide us, along with a record of your purchases, in a secure database. We NEVER sell or share your data or information with any third party, nor do we buy customer information from third party vendors.

We also gather information about how visitors navigate through our website by using clickstream data gathered with “cookies” and other online tools.

  1. About USING INFORMATION WE COLLECT
    In our store, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you’ve requested.

To do this, we collect information that allows us to:
Process and track your order
Provide the services you request
Contact you about the status of an order
Send you catalogs or promotional offers we believe will be of interest to you
Identify your product and service preferences
Customize our communications to you
Provide information concerning products you have purchased
Improve our merchandise selection and customer service
We indefinitely maintain all of the information you give to us, to help us serve you better and to understand our customers and their purchasing patterns over time. Any payment information that is maintained by us is masked to keep it protected in the unlikely event of unauthorized breaches of security.

  1. About HOW WE USE YOUR EMAIL ADDRESS
    When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order, you will receive an email confirmation and, in most cases, an email with package tracking information once your order has shipped.

We may also send promotional emails about products, special offers, services or events we believe may be of interest to you. It is our intent to send promotional emails only to those who wish to receive them. We provide instructions on how to unsubscribe in each email.

  1. About COOKIES
    A cookie is a small data file stored by your web browser on your computer. Cookies enable you to place an order on our website. They also allow us to enhance and personalize your online shopping experience, so the information you receive is more relevant to you.

For example, we use cookies to:
Remember what items are in your cart
Recognize you when you return to our website
Enables faster checkout, if you have created an account
Study how our customers navigate through our website and which products they request in site searches
Deliver personalized marketing from Rug & Home
We may also contract with other companies who use cookies or other online tools to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other.

We also contract with third party advertising companies to serve ads on our behalf across the Internet. To do this, they will collect anonymous information about your visits to our website and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements. These targeted advertisements may appear on other sites that you visit. This anonymous information is collected through the use of a cookie – industry standard technology used by most major websites. No personally identifiable information is collected in this process.

  1. About PROTECT KIDS’ PRIVACY?

Our company concerned about the privacy and safety of children when they use the Internet. We will never knowingly request or collect personal information online from anyone under the age of 16 without prior verifiable parental consent. Please do not provide personal information if you are under the age of 16. Our Website is a general audience site and is not targeted to or intended for use by children. If you are a parent and believe we may have inadvertently collected such information from your child, please notify us immediately by sending an email to us.

  1. About UPDATE ACCOUNT INFORMATION?

You may update, correct or delete your online account information at any time by logging into your account and navigating to the “My Account” page or by contacting us. You can also contact us if you wish to deactivate your online account or to request that we delete your personal information, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.